Document

Whenever you deal with a company ALWAYS make sure you document every contact whether it is via phone, fax, web, or mail. Documentation means to keep a copy of invoices, receipts, tracking numbers for mailing back items, and a call log with the full name of company representative you´ve contacted, including time, date, and information discussed. If you do not get satisfaction from the first company contact, ask for their supervisor. You need to be assertive-keep going up the chain of command if you need to for resolution. You will need this information if you plan to go for further action against a company.