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Before you hit the send button for that holiday purchase, there are 10 questions you should ask of your online store:
2) Will my name end up on an e-mail marketing list?
3) Do the seals for privacy and security mean anything?
4) Is there a phone number for your customer service department?
5) Do you charge sales tax?
6) What will be my shipping charges?
7) How will I know if my order has been shipped?
8) What happens if my item is out of stock after I've ordered?
9) What should I do if I find my item cheaper elsewhere?
10) How do you handle returns?