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Whenever you deal with a company ALWAYS make sure you document every contact whether it is via phone, fax, web, or mail.
Documentation means to keep a copy of invoices, receipts, tracking numbers for mailing back items, and a call log with the full name of company representative you've contacted, including time, date, and information discussed.
If you do not get satisfaction from the first company contact, ask for their supervisor. You need to be assertive-keep going up the chain of command if you need to for resolution.
You will need this information if you plan to go for further action against a company.
|Jennifer Mathes, Ph.D.|